Refund Policy

AGILE8STUDIO assures a software guarantee period of 10 days from the date of launch and handover

– If any bugs should be found during the agreed guarantee period that the software contains imperfections, then customer shall report these in writing to AGILE8STUDIO.

– AGILE8STUDIO shall repair the above imperfections at his own expense and assist customer free of charge in the performance of activities, which have to be carried out (again) as a result of such -imperfections, and this within a reasonable period of time.

– Imperfections are understood to be all defects occurring in the software, as well as all deviations detected during use of the software compared to the properties and functions attributed to this software by AGILE8STUDIO documentation of scope.

– If AGILE8STUDIO demonstrates that the cause of the imperfections to be traceable to customer, then the cost of repair shall be refunded by customer.

– Customer is entitled to fully or partly dissolves the agreement and any maintenance contract that may have been concluded if the imperfections in the software as described above are not remedied within a reasonable period of time after customer has urged AGILE8STUDIO to do so.